Privacy Policy

1. Information We Collect

Account Information

When you create an account, we collect your name and email address. This information is used to identify your account and communicate with you about your service.

Business Data Provided by You

To perform SEO audits, you may provide business names, keywords, website URLs, and location information. This data is used solely to generate your audit reports.

Website Data for SEO Audits

When you request an audit, we may retrieve publicly available information from the website URLs you provide. We only scan websites at your explicit request and with your confirmation that you have the right to audit them.

Log Data and Analytics

We automatically collect standard log data including IP addresses, browser type, operating system, referring URLs, pages visited, and timestamps. This helps us understand how users interact with our platform and improve our service.

Cookies

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze platform usage. You can control cookies through your browser settings.

Third-Party Integrations

Our service integrates with third-party APIs including Google Maps API and Google Places API to retrieve business information for audits. If you make payments, Stripe processes your payment information directly; we do not store your credit card details.

2. How We Use Information

We use the information we collect to:

• Run SEO audits and generate reports based on your requests
• Improve the accuracy and quality of our AI-generated insights
• Provide customer support and respond to your inquiries
• Prevent abuse, fraud, and unauthorized access to our platform
• Analyze usage patterns to improve our service and user experience
• Send service-related communications (account updates, security alerts)

3. How We Share Information

We never sell your personal data.

We may share information with the following categories of service providers:

• Hosting and Infrastructure: Cloud providers that host our platform
• Analytics: Services that help us understand platform usage
• Payment Processing: Stripe, which handles all payment transactions
• AI Services: OpenAI or similar providers that power our audit analysis
• Mapping Services: Google Maps API and Google Places API for business data

Your business audit results are private. We never share, publish, or disclose your audit results publicly unless you explicitly choose to share them.

We may also disclose information if required by law, court order, or to protect the rights, property, or safety of ListingOrbit, our users, or others.

4. AI Usage Disclosure

ListingOrbit uses artificial intelligence and machine learning models to generate SEO audits, scores, and recommendations. These outputs are automated and based on the data available at the time of analysis.

AI-generated content may not be perfect and should be reviewed by a qualified professional before making business decisions. We do not guarantee the accuracy, completeness, or effectiveness of AI-generated insights.

5. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for the platform to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

We do not track your activity outside of the ListingOrbit platform. We do not use invasive tracking technologies or sell data to advertisers.

6. Data Retention

We retain your account information and audit history for as long as your account is active. You may delete your account at any time, which will trigger the removal of your personal data and audit history from our systems within 30 days.

We may retain certain anonymized or aggregated data for analytics purposes, which cannot be used to identify you.

7. Your Rights

Depending on your location, you may have the following rights under applicable data protection laws (including GDPR and CCPA):

• Access: Request a copy of the personal data we hold about you
• Deletion: Request that we delete your personal data
• Correction: Request that we update or correct inaccurate data
• Export: Request a portable copy of your data in a machine-readable format
• Opt-Out: Object to certain processing activities or marketing communications

To exercise any of these rights, please contact us at support@listingorbit.com.

8. Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and access controls
• Limited employee access to personal data on a need-to-know basis
• Regular security audits and monitoring

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

ListingOrbit is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through the platform.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at:

Email: support@listingorbit.com